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Stephen Dugas

Professional Status

Unemployed
Available

Contact

About Me

My experience includes nearly 10 years of top-tier consulting experience focused on system integration and migration.

My industry experience has been approximately 50% public sector (federal and provincial), 20% transportation, 20% financial services, and 10% products. I'm a native English speaker, with good French and Spanish proficiency.

I'm interested in joining a great team with opportunities to solve complex problems, to help people grow, and to expand on cloud-based delivery.

Experience

Consultant | System Integration & Products

Accenture
September 2011 to November 2014
Responsibilities completed
  • Problem Management Lead (Jan 2014 - Oct 2014)
    Established a new problem management team within existing operations for a major smart card regional transportation provider. Established the mission, vision, key success criteria and updated existing processes and procedures based on ITIL best practices while leading a team of 9. This included problem investigation and problem resolution activities. Proposed and gained approval of a problem weighting mechanism to establish prioritization among a group of diverse stakeholders.
  • Migration Lead (Apr 2013 - Jan 2014)
    Data Migration and Conversion Lead for a major cross-city integration of a regional transportation provider, impacting over 1M customers, 10 service providers, and over 300M records across different data stores and ERPs. Delivered with 99.999529% accuracy with only 3 minor issues resolved within 3 days. The delivery required stakeholder engagement and communication, detailed deployment planning, migration tool design and reconciliation process, payment processing migration, and security key updates on hardware.
  • Integration Solution Architect, Solution Architecture Lead (Sep 2011 - Mar 2013)
    Integration solution architect and then later solution architect lead for bringing a regional transportation provider onto a next-generation open architecture back-end platform. Directly managed a diverse group of 9 individuals as part of this large $50M delivery. Part of the end-to-end delivery from requirements (application and migration), integration conceptual design and analysis, integration design, build, testing, and deployment. Leveraged different integration design patterns for different systems. Defined processes around requirements, traceability, design baseline, and amendments that reduced 50% of overhead time. Delivered on-time and within budget.